FAQ

Krumpld is a clothing brand that is bootstrapped in Kerala, India in 2022. We initially started out serving customers in India. Today, we have expanded our services to serve customers worldwide. However, we have maintained the Krumpld India Store as is. The Krumpld India Store is designed to accept and deliver orders only within India. We provide free delivery on all orders placed through the Krumpld India Store. 

The Global Krumpld Store accepts orders from customers across countries and continents on this planet. Please note that we do have an additional shipping charge in place for all orders placed through the Global Krumpld Store. 

Please note shipping timelines are usually faster than indicated below.

US Fulfillment*

• Domestic standard shipping: 9 – 12 business days

• International standard shipping: 12 – 15 business days

• Rush (Domestic): 4 – 5 business days

* For International shipping, we do not track packages once they reach their destination country.

EU Fulfillment*

• UK, France, Germany, Netherlands and Sweden: 7 – 12 business days

• Rest of EU countries: 10 – 16 business days

• Rest of world: 15 – 22 business days

• Rush UK: 3 – 4 business days

• Rush EU: 3 – 4 business days

* Tracked shipping is not available for EU fulfilled orders at this time.

If you have not received your order and it is past the estimated arrival date, please click here to send us a message, so we can take care of this for you. To ensure you receive the quickest support possible, please select “I have a question about my order” as the contact reason.

Global Krumpld Store:

Accepted payment methods are credit/debit cards or PayPal. Supported currencies include USD, GBP, EUR, CAD, and AUD.

Krumpld Store - India:

We accept Credit/Debit cards, UPI, Wallets and Net Banking. Supported currencies include INR. We do not support Cash-on-delivery. 

At Krumpld, we are committed to providing our customers with high-quality clothing and exceptional customer service. That's why we're here to let you know about our refund and return policy, so you can shop with confidence. We understand that sometimes things don't go as planned, and you may need to return or exchange an item because of the product fabric quality/damage, print quality/damage, or size issue, and any other reasons provided below. If you’re not satisfied, we’re here to resolve it for you. 

Please note that for the Global Krumpld Store, Teespring is our chosen partner with whom we are working on the product printing and logistics. It is Teespring’s sole responsibility to assist the customers with all kinds of issue resolutions and support. If you’re not in love with your purchase, contact us within 30 days of receiving your order and we’ll do our best to work with you to find a solution. Customers can contact the Fan Experience Team directly with their order number and any applicable photos by either emailing them at fanhelp@spri.ng, or through live chat (9:30AM- 7PM EST). For more contact info, please see here: https://answers.spri.ng/article/contact-us/. For more details on the policy, please click here.

Please note that for the India based store, Blinkstore is our chosen partner with whom we are working on the product printing and logistics. It is Blinkstore’s sole responsibility to assist the customers with all kinds of issue resolutions and support. Hence for any communication related to returns, cancellations and refunds, please write to us at hi@blinkstore.in. As long as you reach out within 7 days of receiving your order, we’ll provide a solution. For more details on the policy, please click here. 

All orders placed via the Global Krumpld Store can be tracked here.

All orders placed via the India Krumpld Store can be tracked from within the Order Details page.